Frequently Asked Questions
Find quick answers about life at The Marshall Rochester’s luxury Rochester, NY student apartments, from amenities to floor plans and more. Explore what makes our community the perfect place to thrive!
General Questions
What is an installment?
Your contract is based on a total amount that is divided into 12 equal installments for convenience. Your first installment will be due on or before August 15, 2025, depending on your lease term. The last installment will be due on July 1, 2026, unless you choose to renew and stay at The Marshall for another year.
How long of a lease can I sign?
At The Marshall Rochester, we offer 12-month lease installments. We do not currently offer leases with shorter terms.
When is my rent due?
If you choose to pay in 12 installments, the first installment is due on August 1, and the remaining 11 installments are due on the 1st of the next 11 months. Please note that these are all installment payment options and not monthly rent.
How do I pay my installments?
We accept payment via check, money order, or through the online Resident Portal.
What if I need to break my lease or plan to go home for the summer?
All leases end on July 31, 2026. If you need to get out of your lease early, you can relet your unit by finding someone to take over the remaining term. Please contact the leasing office to learn more about the relet process.
Can I switch my floor plan if I’ve already signed a lease?
Yes, you can switch floor plans as long as the space is available. Your rate may change depending on the floor plan you choose. You will be required to sign an updated addendum to reflect the new floor plan. If you have a guarantor, they will also need to sign that addendum and will be notified of any changes.
Do you allow pets?
We are pet-friendly! There is a one-time $300 pet deposit that must be paid in advance of the pet moving in. The pet screening application must also be completed online. Contact us for more details.
Leasing Process & Fees
Can I use my financial aid/scholarship to pay my rent?
Yes! As long as the funds are deposited into your bank account, you can use them as you need. We will not accept the funds directly from the financial aid office or defer payments for fund disbursement.
What is an individual lease?
Individual leasing brings you peace of mind. An individual lease is a per-bed lease. You sign a lease for a bed space in the apartment and share common areas with roommates. This means you are only responsible for your own installments. If a roommate transfers to another school or moves out of The Marshall for any reason, you do not have to worry about having to cover their portion of rent.
What is a guarantor and is it required?
A guarantor is a co-signer for your lease agreement. Because students often don’t have an income, having a guarantor allows us to qualify you for a lease based on your guarantor’s income. You will list your guarantor’s name and email during the application process, and your guarantor will receive an email to complete their portion of the application. We require all residents at The Marshall to have a guarantor or enroll in our Guarantor Waiver Program.
What is the average monthly cost of utilities?
At The Marshall, utilities are projected to range from approximately $30 to $60 per person per month. This will vary depending on the floor plan type, usage, and other factors. This range is an estimate – costs may fall outside it.
How do I lease an apartment?
You can easily complete the entire leasing process online. We are also available at the leasing office if you would like to apply in person.
Step 1: Fill out an application
- Begin by completing our application form. You will need the following information:
- Floor plan and the unit you want to lease
- Name, phone number, email address, birth date, and Social Security number of the applicant, as well as the name and email address of your guarantor (if you’re using one)
- Photo or scan of an identification document such as a passport, driver’s license, state ID, or active military ID
- Address of applicant’s current residence, as well as current rent payments and contact information for your landlord, whom we may contact as a reference
- Bedroom preference and roommate information
Step 2: Sign your lease
- After your application is approved, you will receive an automatic email with a link to sign your lease. Once our leasing associates countersign your lease, you will be notified via email and receive a digital copy of your completed lease.
Step 3: Get email updates
- Once your lease is completed, you will receive email notifications with more information on topics such as construction updates, events, and move-in details.
Roommate Matching
Do you offer roommate matching if I don’t have enough people to fill my apartment?
Yes! At The Marshall Rochester, we’ve partnered with RoomSync to help with all your roommate matching needs. RoomSync is a platform that enables you to browse, chat, and connect with potential roommates before signing your lease. You can create a profile, specify your lifestyle preferences, and find the best match for you—all in one place!
How does roommate matching work?
First, you’ll create a RoomSync profile to specify your preferences and habits. From there, you can browse through other students interested in our community and swipe left or right to connect with potential roommates!
How will I meet my roommate match(es)?
Once you match with a potential roommate on RoomSync, you’ll be able to chat and get to know each other to see if you’re a good fit. From there, you are ready to sign a lease and secure your spot at our community! If you have any questions, please don’t hesitate to contact us directly at [email protected] or call us at (585) 549-3083.