Frequently Asked Questions
Find quick answers about life at The Marshall Rochester, from amenities to floorplans and more. Explore what makes our community the perfect place to thrive!
General Questions
What is an installment?
Your contract is based on a total amount that is divided into 12 equal installments for convenience. Your first installment will be due on or before August 15, 2025, depending on your lease term. The last installment will be due on July 1, 2026 unless you choose to renew and stay at The Marshall for another year.
How long of a lease can I sign?
At The Marshall Rochester we offer 12-month lease installments. We do not currently offer shorter lease term leases.
When is my rent due?
If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.
How do I pay my installments?
We accept payment via check, money order or through the online Resident Portal.
What if I need to break my lease or plan to go home for the summer?
All leases end on July 31, 2026. If you need to get out of your lease early, you can relet your unit by finding someone to take over the remainder of your lease. Please contact the leasing office to learn more about the relet process.
Can I switch my floor plan if I’ve already signed a lease?
Yes, you can switch floor plans as long as we have the space available. Your rate is subject to change depending on the floor plan you choose. You will be required to sign an updated addendum to reflect the new floor plan. If you have a guarantor, they will also need to sign that addendum and will be notified of any changes.
Do you allow pets?
We are pet friendly! There is an up front $300 pet deposit, it is a one-time fee that must be paid before pet moves in. Pet screening application must also be complete online. Contact us for more details.
Leasing process & Fees
Can I use my financial aid/scholarship to pay my rent?
Yes! As long as the funds are dispersed into your bank account, you can use them as you need. We will not accept the funds directly from the financial aid office or defer payments for fund disbursement.
What is an individual lease?
Individual leasing means peace of mind for you. An individual lease is a per-bed lease. You sign a lease for a bed space in the apartment and share common areas with roommates. This means you are only responsible for your own installments. If a roommate transfers to another school or moves out of The Marshall for any reason, you do not have to worry about having to cover their portion of rent.
What is a guarantor and is it required?
A guarantor is a co-signer for your lease agreement. Because students often don’t have an income, having a guarantor allows us to qualify you for a lease based on your guarantor’s income. You will list the name and email of your guarantor during the application process, and your guarantor will receive an email to fill out their portion of the application. We require all residents at The Marshall to have a guarantor or enroll in our Guarantor Waiver Program.
What is the guarantor waiver program?
The Guarantor Waiver Program is hosted through our Third-Party Lease Insurance Program which fills in for a personal guarantor or parent cosigner, allowing you to sign a lease where you otherwise would not qualify and allows you to self-qualify as a student. At the time of signing, every resident agrees to the auto enrollment of the guarantor waiver program if a personal guarantor is not approved within 7 days of signing. This program includes a monthly fee for the term of the lease in order to cosign your lease, which is an additional $45 a month.
What is the average monthly cost of utilities?
At The Marshall, utilities are projected to range from around $30 to $60 per person, per month on average. This will vary depending on floorplan type, usage and other factors. This range is an estimate – costs may fall outside of this range.
How do I lease an apartment?
You can easily complete the entire leasing process online. We are also available in the leasing office if you wish to visit us to apply in person.
Step 1: Fill out an application
- Start by filling out our application form. You will need the following information:
- Floor plan and unit you want to lease
- Name, phone number, email address, birth date, and Social Security number of the applicant as well as the name and email address of your guarantor (if you’re using one)
- Photo or scan of an identification document such as a passport, driver’s license, state ID, or active military
- Address of applicant’s current residence, as well as current rent payments and contact information for your landlord, who we may contact as a reference
- Bedroom preference and roommate information
Step 2: Sign your lease
- After your application is approved, you will automatically be emailed a link to sign your lease. Once our leasing associates countersign your lease, you will be notified via email and receive a digital copy of your completed lease.
Step 3: Get email updates
- Once your lease is completed, you will get email notifications with more information on topics such as construction updates, events, move-in, etc.